Shipping & Returns
Shipping Policy
Shipping Areas
We currently ship within India only.
Processing Time
We aim to process and ship all orders within 3 to 5 business days of receiving the order.
Shipping Charges
Shipping charges are applicable based on the total weight of your purchase.
Carriers and Tracking
We use trusted shipping carriers to ensure that your products arrive in a timely and safe manner. Once your order has been shipped, you will receive a tracking number so that you can track your shipment.
Address Accuracy
Please provide a complete and correct delivery address and a working phone number at checkout. Dhanavantri is not responsible for delays, failed deliveries or losses caused by incorrect or incomplete details.
Missed Deliveries
Please keep your phone reachable and make sure someone is available to receive your order. If you repeatedly miss the delivery agent’s calls and the products go missing through the shipping channels as a result, Dhanavantri will not be liable for any refund.
Damaged or Leaking Packages
We recommend recording an unboxing video when you open your parcel. If your order arrives damaged or leaking, please email us within 48 hours of delivery with your order number and clear photos or the unboxing video. Claims raised after 48 hours, or without this proof, may not be eligible for a refund or reshipping.
Other Shipping Complaints
For any other shipping related issue, please contact us within 5 days of the delivery date. Complaints raised after 5 days will not be eligible for any refund or reshipping.
Delays Beyond Our Control
Delays caused by weather, strikes, natural events, carrier disruptions or other circumstances beyond our control are not grounds for a refund or cancellation. We will help you track your parcel and follow up with the carrier.
Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team. We are here to help and ensure that your products arrive safely and promptly.
Email us at info@dhanavantri.com
Return & Exchange Policy
We take pride in the quality of our products and strive to ensure that our customers are satisfied with their purchases. However, due to the nature of the products we deal with, we cannot accept returns or exchanges. This is because we deal with edible products, oils, and perishable goods, and we prioritize the health and safety of our customers. We follow strict quality control processes to ensure that all our products meet our high standards before they are shipped to you. If you receive a damaged or defective product, please contact our customer service team immediately, and we will do our best to address the issue. We appreciate your understanding and cooperation regarding our return and exchange policy.
Cancellation and Refund Policy
We take pride in the quality of our products and strive to ensure that our customers are satisfied with their purchases. However, due to the nature of the products we deal with, we cannot accept returns or exchanges. This is because we deal with edible products, oils, and perishable goods, and we prioritize the health and safety of our customers. We follow strict quality control processes to ensure that all our products meet our high standards before they are shipped to you. However if you If you receive a damaged or defective product, please contact our customer service team immediately, and we will do our best to address the issue. We appreciate your understanding and cooperation regarding our return and exchange policy.